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UPS sucks

It's no surprise, they have always sucked here in the triangle area. I ordered several items from Amazon over the weekend and three of those items are arriving via UPS today. One of those packages requires a signature (which I obviously can't do while I'm at work). You can't have it sent elsewhere either except for a neighbor (who all work during the day too). Work won't accept personal packages either. You can redirect the shipment, but only after they've made the first attempt.

I go check the tracking status (where I have the tracking numbers saved) and it says they are still in transit from Greensboro NC. I go to my mobile account on my Berry where the tracking numbers are not available that I saved and I have to re-enter the damn numbers--stupid. However, the tracking status says they're already in Chapel Hill? WTF? What a major disconnect between the sites.

All I want to do is have them hold the packages at their sorting facility in Chapel Hill so that I can go by there after work and pick them up. Oh, yeah, even if I wait for them to deliver the first time, you can't pick them up at their facility later in the evening.

Why does it need to be so difficult to get a UPS package and receive it in good condition instead of looking like it's been run over by their own truck? I don't have any of these problems with FedEx and wish Amazon would use them.

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( 12 comments — Leave a comment )
paterson_si
Mar. 11th, 2009 01:20 pm (UTC)
UPS worked perfectly for me. I got my shoes three days earlier than previously planned and also the tracking sysem performed nicely. :)

So!
snowboardjoe
Mar. 11th, 2009 03:14 pm (UTC)
You were just lucky or the UPS guy has the hots for you.
paterson_si
Mar. 11th, 2009 03:36 pm (UTC)
If only... he was kinda cute :)
mat_t
Mar. 11th, 2009 01:23 pm (UTC)
I usually feel the opposite way. UPS will at least leave the package with a neighbor, of leave it in the building vestibule on the second delivery if I instruct them to. Around here at least, FedEx will only deliver once. If you're out, you have to go to their facility. Which is only open till 6. And I don't have a car. And it's out in an area that requires a car to get to. And if you don't pick it up in 3-5 days, they'll return to sender. Last time I missed a FedEx delivery, I had to beg a friend to leave work early to give me a lift there. Bah.
snowboardjoe
Mar. 11th, 2009 03:17 pm (UTC)
Yes, UPS will typically leave the package on my doorstep. However, one of them is designated as "signature required" which means he (or she) can't do that. They must have a signature for it.

Our FedEx facility is only a few miles away and they're open until 8pm which is far more flexible (and the package can be picked up the same day).
(Deleted comment)
snowboardjoe
Mar. 11th, 2009 03:18 pm (UTC)
I'm not sure that I have the energy today for that. I've complained before and got nothing. I'll just have to wait an extra day to get the shipment.
davegrrr
Mar. 11th, 2009 02:11 pm (UTC)
If the first delivery attempt fails you can go to the facility in the evening and pick up the package. I've schlepped over to Atlantic Avenue here on a number of occasions to pick up packages for this very reason. I can't figure Raleigh would have this service and Chapel Hill/Durham wouldn't.

Nothing like a little UPS for Joe to bring out his angry kitty. ;-)
snowboardjoe
Mar. 11th, 2009 03:20 pm (UTC)
I have tried many times to do that (pick it up in the evening same day) and every time the response has been the truck is still on the road.

Angry kitty and UPS just go together like harmony.
djmadadam
Mar. 11th, 2009 03:07 pm (UTC)
Alternatively, I bet you would look quite good wearing a set of doo-doo browns.
snowboardjoe
Mar. 11th, 2009 03:21 pm (UTC)
As Karen said on Will & Grace, "..., brown is out".
erstexman
Mar. 12th, 2009 04:14 am (UTC)
My company uses UPS for all of our ground packages and we normally get pretty good service. Actually, if you want, you can have the shipper note the package "no signature required" and the driver will leave it - if they feel it is safe to do so. I am not sure what your living situation is like, but if you are in a house they would leave at the front door, or at an apartment leave at the complex office.

You are right about the package though - you just never know how it is going to be treated by the carrier. FedEx does treat packages better, but they do require a signature normally. I think amazon will ship FedEx, but you have to pay a premium for it.
whomeynot
Mar. 12th, 2009 11:31 pm (UTC)
after missing a drop off once, I've nipped it in the bud by leaving a note on the door with a signature no matter what it is. They've always left it since I've started doing it. They take the note with them or maybe its a fairy but its not there when I get home.
( 12 comments — Leave a comment )

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